Shipping policy

Thank you for shopping with FLORES MICHAEL BEJAN. As a dedicated US-based online store specializing in luggage, handbags and travel bag accessories, we adhere to standardized order handling and complete logistics management procedures. We aim to prepare and package all bag products professionally, ensuring safe and intact delivery to customers within our standard shipping schedule.

1. Order Processing Time

All confirmed and fully paid orders will undergo product inspection, quality verification and secure packaging within 1 to 3 business days after order confirmation. Processing operations only take place on regular business days, excluding weekends and official public holidays.
During peak sales periods and promotional rushes with elevated order volumes, standard processing timelines may be slightly extended. We will issue proactive email notifications to all customers in the event of substantial delays, keeping order status fully transparent.

2. Shipping Rates and Delivery Estimates

Shipping fees for all orders are dynamically calculated based on package dimensions, product weight and final shipping destination. All shipping costs will be clearly displayed on the checkout page prior to payment, with no hidden fees or additional surcharges applied.
Our standard shipping service offers an estimated delivery window of 15 business days for all bag and luggage products. This delivery timeframe serves only as a general reference. Actual delivery speed may be affected by logistics carrier delays, customs clearance procedures, adverse weather conditions, regional logistical limitations and holiday operational suspensions, subject to real-time transit status.

3. Shipment Confirmation and Order Tracking

Once your order is packed and dispatched from our warehouse, you will receive an official shipment confirmation email containing your unique order number and dedicated tracking details.
In most cases, live tracking information will become accessible on the logistics inquiry platform within 24 to 48 hours after dispatch. If tracking data remains unavailable after this timeframe, you may contact our support team for manual status verification and assistance.

4. Incorrect Address Disclaimer

Customers are solely responsible for submitting accurate, detailed and fully deliverable shipping addresses and valid contact information during checkout. Please carefully verify all recipient details before completing payment to prevent delivery failures.
FLORES MICHAEL BEJAN shall not be held accountable for misdelivery, package loss or return caused by inaccurate, incomplete or invalid address information provided by customers. Any packages returned due to address errors will require the customer to cover incurred return fees and additional reshipping charges for re-delivery services.

5. Lost or Damaged Packages

Lost Packages: If your package exhibits prolonged logistics stagnation or is presumed lost during transit, please submit a support request to our customer service team within 7 business days following the expected delivery date. We will coordinate fully with the logistics provider to launch a formal investigation and resolve the issue promptly.
Damaged Items: Luggage and bag products may sustain structural deformation, surface abrasions, hardware damage or accessory loss during long-distance transit. If you receive defective or damaged items, please reach out to our team within 24 hours of package receipt. You are required to provide clear, unedited photos of both the outer packaging and specific damaged areas. Our team will conduct a comprehensive review and deliver a practical resolution plan as quickly as possible.

6. Apparel Care and Usage Notice

This usage and maintenance guideline applies to all luggage, casual handbags, travel bags and storage bag accessories sold in our store. Each product is fitted with material-specific care instructions tailored to leather, canvas, fabric and other common bag materials.
We do not accept liability for product damage, premature wear, shape distortion or hardware failure resulting from improper customer use, incorrect cleaning methods, unauthorized modification, prolonged improper storage or accidental man-made damage. Customers are strongly recommended to follow official care guidelines to preserve product quality and extend service life.

7. International Shipping and Customs Notice

All international cross-border shipments may be subject to import duties, customs inspection fees and local import taxes, depending on the trade policies and regulatory standards of the destination country or region.
All customs-related charges, procedural fees and compliance responsibilities are the exclusive responsibility of the customer. Product prices and standard shipping fees charged by our store do not cover any customs, tax or clearance expenses. Customers must comply with local import regulations and bear all corresponding costs and risks arising from customs clearance processes.

8. Contact Information

If you have any questions, suggestions or concerns regarding our shipping policy, order logistics progress or after-sales shipping issues, please connect with us via our official contact channels below:
Trade Name: FLORES MICHAEL BEJAN
Phone Number: +1 209-437-8150
Email: service@basecastlesmart.shop
Physical Address: 78 Weka Street, Otahuhu, Auckland 1062, New Zealand